Austrian Road Solutions - Ensuring Safe and Efficient Mobility Across Austria

Austrian Road Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site and our services related to road safety and infrastructure solutions, including vignette systems, tolling technology, traffic management, and road maintenance services.

Information We Collect

We collect information in the following ways:

Information You Provide to Us: We may collect personal information that you voluntarily provide to us when you:

Purchase a vignette or pay a toll.
Register for an account on our site.
Contact us with inquiries or requests.
Participate in surveys or promotions.
Use our traffic monitoring services (e.g., through vehicle registration).
Apply for job opening.

This information may include your name, address, email address, phone number, vehicle registration number, payment information, and any other information you choose to provide.

Information We Collect Automatically: When you access or use our site, we may automatically collect certain information about your device and usage, including:

Log Information: We log information about your use of our site, including your IP address, browser type, operating system, access times, pages viewed, and the page you visited before navigating to our site.
Device Information: We may collect information about your mobile device, including the device's unique identifier, operating system, and mobile network information.
Location Information: We may collect information about your location when you use our services, such as when you use our mobile app or when we use location-based technologies in our tolling systems.
Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activity on our site. You can control cookies through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including to:

Provide and maintain our services, including toll collection, vignette sales, traffic monitoring, road maintenance, infrastructure planning and consulting.
Process your transactions and manage your account.
Respond to your inquiries and provide customer support.
Send you administrative information, such as updates to our policies.
Personalize your experience on our site.
Monitor and analyze usage and trends to improve our site and services.
Detect, prevent, and address technical issues, fraud, and abuse.
Comply with legal obligations.
For safety and security of our road system.
For statistical reports and planning.

Sharing Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Affiliates: We may share your information with our affiliates for internal business purposes.
With Your Consent: We may share your information with third parties with your consent.
Traffic Management: We may share anonymized and aggregated traffic data with relevant authorities and partners for traffic management and planning purposes.
Law enforcement.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

Using encryption to protect sensitive information transmitted online.
Storing your information on secure servers.
Limiting access to your information to authorized personnel.
Regularly reviewing our security procedures.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on the specific purpose for which the information was collected and the nature of the information.

Your Rights

You have certain rights regarding your personal information, including:

Access: You have the right to access the personal information we hold about you.
Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
Objection: You have the right to object to the processing of your personal information, subject to certain exceptions.
Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights under the GDPR or other applicable data protection laws.

To exercise these rights, please contact us at the address provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries that may not have data protection laws that are as comprehensive as those in your country. We will take steps to ensure that your information is adequately protected when it is transferred to other countries.

Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our site is not directed to children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address provided below. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site. Your continued use of our site after the posting of any changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Austrian Road Solutions 10 Bridge Street, Vienna, Vienna, 1010 Austria +43 1 512 33 44